55g Privacy Policy

55g ("55g," "we," "us," or "our") operates the online gaming platform accessible at https://55g.lat and is committed to protecting the personal information of our players and website visitors ("you" or "your"). This Privacy Policy ("Policy") describes how 55g collects, uses, stores, discloses, and protects your personal data in connection with your use of the 55g platform and all associated services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It should be read alongside the 55g Terms & Conditions, which govern your overall use of the platform.

By registering a 55g account, accessing the platform, or submitting any personal information to 55g, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 55g platform.

55g collects the following categories of personal data from players and users of the platform:

Identity & Contact Data:

• Full legal name
• Date of birth (for mandatory age verification — 21+ requirement)
• Philippine mobile number (primary account identifier)
• Email address (if provided)
• Residential address (for KYC and withdrawal verification)
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license, UMID) when required for verification

Financial & Transaction Data:

• GCash account details (mobile number linked to GCash) or Maya / bank account identifiers used for deposits and withdrawals
• Deposit and withdrawal transaction records
• Wallet balance and transaction history
• Bonus and promotional activity records

Gaming & Activity Data:

• Game session history, bet amounts, wins, and losses across all 55g game categories (slots, bingo, live casino, racing, etc.)
• Login timestamps, session durations, and frequency of play
• Responsible gaming preferences and limit settings

Technical & Device Data:

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

Communications Data:

• Records of your communications with 55g customer support, including live chat transcripts and email correspondence
• Feedback and survey responses submitted voluntarily

55g collects personal data through the following means:

• Direct submission: Information you provide when registering a 55g account, completing KYC verification, making deposits or withdrawals, contacting support, or filling in any form on the platform.
• Automated collection: Technical and device data collected automatically when you access the 55g platform, through cookies, server logs, and similar technologies.
• Payment processors: Transaction confirmation data received from GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment partners when you fund or withdraw from your 55g wallet.
• Identity verification partners: Data received from third-party KYC and identity verification services used to confirm your age and identity in compliance with PAGCOR requirements.
• Game providers: Aggregated game session data received from 55g's licensed game provider partners (Pragmatic Play, PG Soft, Jili, and others) relating to game outcomes and RTP performance.

55g uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your 55g account; processing your login; communicating account-related notifications.
• Age and identity verification: Confirming that you are at least 21 years of age and meet all eligibility requirements under PAGCOR regulations and our Terms & Conditions.
• Payment processing: Processing deposits and withdrawals to and from your 55g wallet via GCash, Maya, bank transfer, and other supported payment methods.
• Game delivery: Providing access to all games on the 55g platform, recording game sessions, and managing your gaming history and wallet balance.
• Legal compliance: Meeting our obligations under Philippine law, PAGCOR regulations, anti-money laundering (AML) requirements, and other applicable regulatory frameworks. This includes retaining transaction records as required by law.
• Fraud prevention and security: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited activity.
• Responsible gaming: Monitoring gaming activity to identify indicators of problem gambling and to enforce deposit limits, loss limits, and self-exclusion requests.
• Customer support: Responding to your queries, complaints, and requests submitted through live chat or email.
• Platform improvement: Analyzing aggregate usage data to improve the 55g platform's performance, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where such communications are directly related to your existing 55g account. You may opt out at any time by contacting support.

55g processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the 55g Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine law, PAGCOR directives, AML regulations, and NPC requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

55g does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. We may share your data only in the following circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment partners receive the minimum necessary data to process your deposit and withdrawal transactions.
• Game providers: Licensed game content providers receive session identifiers and bet data necessary to operate game sessions within the 55g platform.
• KYC and verification partners: Third-party identity verification services receive identification document data solely for the purpose of age and identity verification.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, when required by law or regulatory directive.
• Legal proceedings: Courts, law enforcement agencies, and legal advisors when required to defend or enforce legal rights or comply with legal process.
• Business transfers: In the event of a merger, acquisition, or sale of 55g's business assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers that process personal data on behalf of 55g are bound by contractual data processing agreements and are required to implement appropriate data security measures.

55g uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyze usage patterns. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing use of the 55g platform.
• Functional cookies: Remember your preferences such as language settings and last-visited game categories to improve your 55g experience.
• Analytics cookies: Collect aggregated, anonymized data about how users interact with the 55g platform to help us improve performance and game selection.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent access to the core 55g platform but may affect certain personalization features.

55g retains personal data for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable legal and regulatory retention requirements:

• Active account data: Retained for the duration of your 55g account and for a minimum of five (5) years following account closure, as required under Philippine AML regulations.
• Transaction records: Financial transaction records (deposits, withdrawals, game bets) are retained for a minimum of five (5) years following the date of the transaction.
• KYC documents: Identity verification documents are retained for the period required by applicable law, not less than five (5) years after the end of the business relationship.
• Support communications: Customer support records are retained for two (2) years following resolution of the relevant query.
• Marketing consent records: Records of your consent or opt-out for marketing communications are retained for as long as relevant to the consent status.

Data no longer required for legal, regulatory, or operational purposes is securely deleted or anonymized.

55g implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 55g platform.
• Encrypted password storage — 55g never stores passwords in plain text. All passwords are hashed using industry-standard cryptographic algorithms.
• Two-factor authentication (2FA) via SMS OTP for account login and sensitive account changes.
• Access controls: Personal data is accessible only to authorized 55g personnel and service providers on a need-to-know basis.
• Regular security assessments and vulnerability testing of the 55g platform infrastructure.
• Incident response procedures: In the event of a personal data breach, 55g will notify affected players and the NPC within the timeframes required by the Data Privacy Act.

While 55g takes all reasonable steps to protect your data, no system is completely immune to security risks. Players are encouraged to use strong, unique passwords and enable SMS OTP verification on their 55g accounts.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55g:

To exercise any of these rights, contact the 55g Data Protection Officer at [email protected]. 55g will respond to verified requests within thirty (30) calendar days.

The 55g platform is strictly intended for individuals who are at least 21 years of age, as required under PAGCOR regulations and Philippine gaming law. 55g does not knowingly collect personal data from persons under 21 years of age.

If 55g discovers or has reasonable grounds to believe that personal data has been submitted by a person under 21 years of age, the associated account will be immediately suspended, all balances will be reviewed in accordance with our Terms & Conditions, and the personal data will be deleted as soon as practicable in accordance with applicable law.

If you believe that a minor has registered a 55g account or submitted personal data to the platform, please contact 55g support immediately at [email protected].

55g reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the mobile number or email on file, or through a prominent notice on the 55g platform, with a minimum of seven (7) days' notice before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the 55g platform after the effective date of any amendment constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

55g has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. For any privacy-related inquiries, requests to exercise your data rights, or complaints, please contact:

55g is committed to responding to all privacy-related requests within thirty (30) calendar days of receipt. Where requests are complex or numerous, we may extend this period by a further thirty (30) days with prior notification.